FAQ

<div class="vmw-faq-container"> <div class="vmw-faq-hero"> <h1>HOW CAN WE HELP?</h1> <p class="subtitle">Find answers to your questions about our precision machining services</p> <div class="vmw-search-container"><input type="text" class="vmw-search-box" placeholder="Search for answers..." id="vmwSearchInput" /> <span class="vmw-search-icon">⌕</span></div> </div> <div class="vmw-categories" id="vmwCategoriesGrid"> <div class="vmw-category-card" onclick="vmwShowCategory('leadtimes')"><span class="vmw-category-icon">⏱</span> <h3>Lead Times & Scheduling</h3> <p>Current turnaround times, project completion estimates, and scheduling information for all services</p> </div> <div class="vmw-category-card" onclick="vmwShowCategory('shipping')"><span class="vmw-category-icon">☰</span> <h3>Shipping & Logistics</h3> <p>How to properly ship firearms, facility address, FFL requirements, and packaging guidelines</p> </div> <div class="vmw-category-card" onclick="vmwShowCategory('services')"><span class="vmw-category-icon">⚙</span> <h3>Services & Modifications</h3> <p>Optic cuts, Cerakote finishing, DLC coatings, porting systems, and required components</p> </div> <div class="vmw-category-card" onclick="vmwShowCategory('policies')"><span class="vmw-category-icon">●</span> <h3>Policies & Warranties</h3> <p>Warranty information, returns, refunds, order modifications, and work disclaimers</p> </div> <div class="vmw-category-card" onclick="vmwShowCategory('pricing')"><span class="vmw-category-icon">$</span> <h3>Pricing & Discounts</h3> <p>Military/LEO discounts, custom work pricing, collaboration requests, and special packages</p> </div> <div class="vmw-category-card" onclick="vmwShowCategory('support')"><span class="vmw-category-icon">☈</span> <h3>Technical Support</h3> <p>Stripped screw removal, existing cuts, FFL transfers, and technical troubleshooting</p> </div> </div>   <div class="vmw-faq-section" id="vmwLeadtimes"><button class="vmw-back-btn" onclick="vmwShowCategories()">← Back to Categories</button> <h2>Lead Times & Scheduling</h2> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">What are your current lead times? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">Our quoted dates of completion are estimated and subject to change at anytime without notice. We do our absolute best to keep the backlog as short as possible and completely understand that long wait-times can be frustrating. Please be understanding of the fact that we take our time to get things right the first time (because 'speed' and 'quality' do not exist on the same continuum).</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Current Lead Times (November & December 2025) <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer"> <div class="vmw-lead-time-highlight">Current Lead Times NOV. / DEC. 2025 Lead times are as follows. As stated in the above 3 paragraphs, these times are subject to change at anytime without notice.<br /><br />Optic Cuts / Basic Cerakote / Porting = 4 - 8 weeks ***Estimated***<br /><br />Complex Cerakote = 4 - 8 Weeks***Estimated***<br /><br />Anodizing = 4 - 12 Weeks***Estimated***<br /><br />Full Staccato Mod-Outs = 8 - 12 weeks ***Estimated***<br /><br />Metal Grip Upgrades = 8 - 12 weeks ***Estimated*** ***<br /><br />DLC / TiN Coatings = 5 - 8 weeks ***Estimated*** ***Please keep in mind we have about a 20-30% rejection rate from our vendors with this service.***<br /><br />CrN / FDE / Bronze PVD / Ano Coatings = 5 - 8 weeks ***Estimated*** Please keep in mind we have about a 20-30% rejection rate from our vendors with this service.</div> </div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Why is my order taking so long? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">All lead times are estimates based on current workload, level of customization, and the detail required for each order. These are not guarantees.<br /><br />Due to the nature of custom work and the volume we process, timelines may shift. We provide our best estimate up front so you have an idea of what to expect, but quality takes time — and we refuse to rush that at the cost of performance or reliability.<br /><br />By agreeing to our Terms and Conditions at checkout, you acknowledge that lead times are subject to change at any time without notice, and delays may occur.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">I want an exact date for when my project is done! <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">We understand the desire for a firm deadline — but with custom work, that's not something we can promise. There are too many variables beyond our control: coating delays (PVD/DLC), part availability, or even a small cosmetic flaw that requires correction during final assembly. If we gave you a hard date and missed it, it would only create more frustration.<br /><br />This is why we provide estimated lead times only — so we can deliver a finished product that meets our standards without compromising quality or cutting corners.<br /><br />By agreeing to our Terms and Conditions, you acknowledge that lead times are estimates, subject to change at any time and without prior notice.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Do you provide status updates? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">Due to the shear volume of orders we have at any one time, <strong>we do not</strong> give you status updates unless one of the following conditions exists: 1) there is a question/issue around your order, 2) we're shipping your order back as its been completed, or 3) there is an extended delay due to 3rd party vendor.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Planning Around Lead Times <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">If you have an upcoming event — such as deployment, a competition, firearms qualification, training class, or a move — it's your responsibility to plan accordingly. Our estimated lead times are not guaranteed and should not be relied upon for time-sensitive needs.<br /><br />We are not liable for missed events, travel plans, or scheduling issues. If this is your only firearm, or one critical to a specific timeline, please consider that before sending it in.<br /><br />By checking the "Agree to Terms and Conditions" box at checkout, you acknowledge that all lead times are estimates only and may change at any time without notice.</div> </div> </div>  <div class="vmw-faq-section" id="vmwShipping"><button class="vmw-back-btn" onclick="vmwShowCategories()">← Back to Categories</button> <h2>Shipping & Logistics</h2> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">How do I ship my items to your facility? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">Please do <strong>not</strong> use USPS. We prefer you ship via UPS or FedEx. Please individually pack with bubble wrap or something soft. Ship only the requested items for your particular level of work. Do not ship boxes, bags or unnecessary items. If you're shipping your item(s) in a sentimental cloth, towel or something else please add a note in the shipment so we know to save it for your return shipment. <strong>If you ship a firearm from an FFL to us, it will be shipped back to the FFL from which you shipped it from - no exceptions.</strong></div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">What's your facility address? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer"><strong>Vulcan Machine Werks, Inc.</strong><br /><a href="https://www.google.com/maps/dir/?api=1&destination=2600+Technology+Drive+Suite+500,+Plano,+TX+75074" target="_blank" rel="noopener">2600 Technology Drive. Suite 500<br />Plano, Texas 75074</a></div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">In-Person Drop Off & Pickup / Business Hours <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">We offer in-person/in-shop drop off and pick up for your firearm <strong>by appointment only.</strong> You must reach out to us via phone or email to schedule your times for pick up/drop off.<br /><br /><strong>Business Hours:</strong><br />Monday - Friday: 8:30 AM - 5:00 PM<br />Saturday - Sunday: Closed<br /><em>By Appointment Only</em></div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Shipping Firearms & FFL Requirements <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">Private individuals: Do not ship handguns via U.S. Mail. Per USPS regulation 12.1.2, only FFL holders may ship handguns through USPS. If you're sending a firearm to us, please use UPS or FedEx and ensure compliance with all applicable laws.<br /><br />You may ship non-serialized parts (e.g., slides, barrels, internals) directly. However, serialized firearms must be sent from an FFL, and we must receive a copy of the shipping dealer's FFL prior to shipment. Contact us before sending any firearm to ensure proper processing.<br /><br />Please note: <ul> <li>Shipping is not included in any listed pricing.</li> <li>All firearm-related items will be returned signature required.</li> <li>Insurance can be added upon request for an additional fee.</li> <li>If your firearm was sent to us from an FFL, it will be returned to that same FFL — no exceptions.</li> </ul> </div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Do You Ship or Accept Orders Outside of the U.S.? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">At this time, we do not accept or ship any orders outside of the United States. This includes international customers as well as U.S. territories.<br /><br />We also do not accept work from or ship to Puerto Rico at this time.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Theft or Damage During Shipping <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">We are not responsible for any damage, loss, or theft that occurs during shipping — whether your item is in transit to us or on its way back to you. Once a package leaves our facility, liability for its condition and delivery rests with the shipping carrier.<br /><br />We also assume no responsibility for items that are stolen after they are delivered to your return shipping address. It is your responsibility to ensure that your shipping location is secure.<br /><br />We strongly recommend insuring your item or firearm for its full value. We offer insurance options through our carriers and will gladly assist in filing a claim if needed. Please note: <ul> <li>The UPS insurance claim process can take up to 120 days once initiated.</li> <li>The carrier (UPS) will require proof of value (receipts) for any item included in the claim.</li> <li>We do not offer store credit, replacements, or discounts if the carrier denies or underpays the insurance claim.</li> </ul> </div> </div> </div>  <div class="vmw-faq-section" id="vmwServices"><button class="vmw-back-btn" onclick="vmwShowCategories()">← Back to Categories</button> <h2>Services & Modifications</h2> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Items needed for standard optics cuts <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">For most standard optics cuts we require your <strong>slide only</strong> (no barrel, guide rod, or recoil spring) and <strong>optic with mounting hardware.</strong></div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Items needed for Ignis Porting System <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer"><strong>Slide and Barrel</strong> - that's it.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Can you re-cut existing optic cuts? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">If your slide has an existing optic cut from another company either from a factory or from us it <strong>CAN NOT</strong> be re-cut for a different optic. This includes slides pre-cut from Staccato/STI (DUO, DPO and Optic Ready), Glock MOS or any Plate type system.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Items needed for frame work <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">We will require your <strong>complete frame</strong> (either you can strip it before sending it to us, or we can strip it before work. If you send in your complete frame, we will reassemble it before shipping it back to you.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Will you reassemble my slide after work? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">We will reassemble any slide sent into us. However, if the sights supplied with your order will not fit due to the work we have done, we will notify you before shipping your slide/firearm back. We also retail several models of sights which are specifically required for some of our specialty work.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Items needed for barrel work <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">For flush cut and barrel chamfer services, we will need your <strong>slide (with internals), barrel, and guide-rod assembly.</strong></div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Vulcan Machine Werks Plate Package <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">If you are only getting the plate cut, we will require your <strong>complete slide with internals minus the barrel.</strong> The plate and front sight are included with the purchase of this package.</div> </div> </div>  <div class="vmw-faq-section" id="vmwPolicies"><button class="vmw-back-btn" onclick="vmwShowCategories()">← Back to Categories</button> <h2>Policies & Warranties</h2> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Do your services void my product warranty? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer"><strong>Yes it does.</strong> Everything we do for the most part will in fact void your products warranty.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Returns and Refunds on Non-Firearm Merchandise <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">We accept returns on non-firearm merchandise within 7 days of delivery. After 7 days, a $35 restocking fee will apply to all returned items.<br /><br />If you ordered the wrong size apparel, please contact us. We offer free exchanges for sizing corrections once we receive the original item back. Please note, shipping costs for exchanges may vary based on your location.<br /><br />To initiate a return or exchange, please contact us with your order number and details about the product.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Do you offer refunds on custom work or services? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">Yes, we offer refunds within 7 days of the original order date. After that window, refunds are no longer available — instead, you will receive store credit toward a future purchase. <strong>No exceptions.</strong><br /><br />If you've already sent us your slide or firearm and request a refund while it's in our possession, we will issue a refund minus the cost of return shipping.<br /><br />Please allow 5–7 business days for your bank or card provider to process the return of funds once the refund is issued.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Do you offer refunds on firearm purchases? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">Due to the nature of the firearms market, we allow a 24-hour window from the time of purchase to request a refund. After that period, all firearm sales are final.<br /><br />Please note: All approved refunds are subject to a 5% processing fee.<br /><br />By checking the box and agreeing to our Terms and Conditions at the time of purchase, you acknowledge and accept this policy. <strong>No exceptions.</strong></div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Can I edit my order after submission? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">For local/in-person drop off, <strong>we offer a 24-hour window</strong> for you to edit your order. For orders shipped into our facility, <strong>we offer a 48-hour window</strong> for you to edit your order. <strong>NOTE:</strong> These time frames are rough, and it is <strong>strongly suggested</strong> that you edit your order as soon as you know you would like to edit it. Some cuts are so highly requested that they are ran in batches, we cannot 100% guarantee that our windows will be met on those items.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Work Disclaimer & Guarantees <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">We stand behind our work 100% and will go the extra mile to ensure you are satisfied. However, this does not cover your lack of preventative maintenance, use of high velocity/high pressure ammunition, reloaded/re-manufactured or non-standard ammunition, damage during shipping/transit, unauthorized repair/modification, misuse/abuse of the product, or any other service once it has left our facility.</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Does the billing address and name need to match the credit card? <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">Yes — absolutely. For your security and ours, the billing address and name must match what's on file with your credit card provider. This is part of the credit card verification process.<br /><br />If the information doesn't match, your payment may be declined, delayed, or flagged for manual review. In some cases, the order may be canceled entirely.<br /><br />To avoid any issues, please ensure all billing information is accurate at checkout.</div> </div> </div>  <div class="vmw-faq-section" id="vmwPricing"><button class="vmw-back-btn" onclick="vmwShowCategories()">← Back to Categories</button> <h2>Pricing & Discounts</h2> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Military/LEO/First Responder Discounts <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">We offer a <strong>10% discount</strong> for active duty L.E.O./First Responder/Military personnel with verification through VarifyPass. Once you verify yourself you will get a discount code. Please note that our discount <strong>does not include package deals</strong> (which are already discounted) and products (such as iron sights or merchandise).</div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Custom/Signature Slide Work <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">Yes, in most cases we can (and will) make custom slides for you. Pricing will be determined upon the complexity of the work and total volume requested. Please either call or send us an email. <strong>Out of sincere respect for our industry and intellectual property, we will not copy another company's existing products or work!</strong></div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Influencer/Social Media Collaborations <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer"><strong>We no longer offer free work, period.</strong> While we value what you do, there is no beneficial return for us to do this. If you'd like to review our work with a test unit or demo and are willing to sign a contract to ensure our products are returned, then we can go from there.</div> </div> </div>  <div class="vmw-faq-section" id="vmwSupport"><button class="vmw-back-btn" onclick="vmwShowCategories()">← Back to Categories</button> <h2>Technical Support</h2> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">Stripped/Stuck Screw Removal <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">We can absolutely remove stuck or stripped screws from your firearm. The associated cost for this service is <strong>$35.</strong></div> </div> <div class="vmw-faq-item" onclick="vmwToggleFaq(this)"> <div class="vmw-faq-question">FFL Transfer Services <span class="vmw-faq-toggle">+</span></div> <div class="vmw-faq-answer">In certain situations, we will conduct FFL transfers to our facility. These transfers are <strong>at our discretion and must be approved (by us) in advance</strong> of you having an item shipped. If you ship us a firearm before our approval, we will refuse it (thus being shipped back to its place of origin). We are <strong>not responsible</strong> for lost, damaged, or stolen items during the shipping process.</div> </div> </div> </div> <p> <script> function vmwShowCategory(categoryId) { document.getElementById('vmwCategoriesGrid').style.display = 'none'; const sections = document.querySelectorAll('.vmw-faq-section'); sections.forEach(section => section.classList.remove('active')); document.getElementById('vmw' + categoryId.charAt(0).toUpperCase() + categoryId.slice(1)).classList.add('active'); } function vmwShowCategories() { document.getElementById('vmwCategoriesGrid').style.display = 'grid'; const sections = document.querySelectorAll('.vmw-faq-section'); sections.forEach(section => section.classList.remove('active')); document.getElementById('vmwSearchInput').value = ''; } function vmwToggleFaq(element) { const answer = element.querySelector('.vmw-faq-answer'); const toggle = element.querySelector('.vmw-faq-toggle'); answer.classList.toggle('show'); toggle.classList.toggle('rotate'); if (answer.classList.contains('show')) { toggle.textContent = '×'; } else { toggle.textContent = '+'; } } document.getElementById('vmwSearchInput').addEventListener('input', function(e) { const searchTerm = e.target.value.toLowerCase(); if (searchTerm.length > 2) { document.getElementById('vmwCategoriesGrid').style.display = 'none'; const sections = document.querySelectorAll('.vmw-faq-section'); let hasResults = false; sections.forEach(section => { section.classList.add('active'); section.querySelector('.vmw-back-btn').style.display = 'none'; const items = section.querySelectorAll('.vmw-faq-item'); items.forEach(item => { const question = item.querySelector('.vmw-faq-question').textContent.toLowerCase(); const answer = item.querySelector('.vmw-faq-answer').textContent.toLowerCase(); if (question.includes(searchTerm) || answer.includes(searchTerm)) { item.style.display = 'block'; hasResults = true; } else { item.style.display = 'none'; } }); }); } else { vmwShowCategories(); } }); </script> </p>