FAQ

What are your turnaround times?  This is on everyone's mind these days and we understand that. Updates will be provided along the way, so that you can keep track of where we're at in the process. Quoted dates of completion are estimated and are subject to change at anytime. We do our best to keep our back log short and understand that long waiting times can be frustrating please understand we take our time to do things right, the first time.

 

Law Enforcement/First Responders Discount? Yes, we offer a 10% discount to active LEO/First Responders with proper ID.


Custom Work?  We do offer custom work. Send us an email with what you're looking for, but keep in mind that we will not copy another company's/shop's work, logos, etc. - so please don't ask. In some cases, there may be a longer wait time for custom work.

Can you make me a "Signature Slide"?​ Yes, we can make what you want in most cases. Please see the "Slide Mods" section for further details.

What about FFL Transfers? In certain situations, we can do FFL transfers. Transfers are at our discretion, and must be communicated and approved in advance. If you ship us a firearm before receiving approval the shipment will be refused. We are NOT responsible for damage or theft during the shipping process.

 

Shipping: Private parties, please do not ship handguns through US Mail as stated per USPS regulation 12.1.2. Please ship them through UPS or FedEX. You can send parts, but no serialized pieces unless you are shipping from one FFL to another. Please contact us before sending us a firearm. We must have copy of the FFL of the dealer you are shipping from on hand before you ship. Again, we are NOT responsible for damage or theft during shipping. Shipping is not included in prices. All Firearm related items are shipped signature required. Insurance can be added for an additional fee at customer's request.

Drop Off at the Shop?: Am I able to swing through and drop off my stuff at anytime? Drop off is by appointment only. Please reach out to us first to schedule a drop off time.

Do you offer any type of warranty?  We stand behind our work 100%. We will go the extra mile to ensure you're satisfied; however, our warranty does not cover damage due to failure to perform maintenance, or the use of high velocity/pressure, reloaded or other nonstandard ammunition, shipping or transit damage or any unauthorized repair, modification, misuse, abuse, or alteration of the product once it has left our shop.

 

© 2020 by Vulcan Machine Werks, Inc.